GoHighLevel for Property Management: (2025 Helpful Tutorial)

It's no news that managing multiple properties, tenants, and vendors can be overwhelming, especially if you’re relying on outdated tools or manual processes.

That’s where GoHighLevel for property management steps in.

Offering an all-in-one solution to streamline your operations, improve communication, and save time.

It doesn’t matter what type of property you’re looking to manage:

You name it – GHL got you.

GoHighLevel helps you manage leads, market vacancies, automate tenant communication, and analyze performance – all in one platform.

In this guide, I’ll show you how GoHighLevel simplifies property management.

You will also learn practical steps to get started, I will show you what you need to do at each stage and how to do it.

Quick One: If you can't set up your GoHighLevel account yourself – just sign up using this link and the HighLevel team will help you set up your account and your first client account.

How to Set Up GoHighLevel for Property Management

Getting started with GoHighLevel for property management needs involves a few key steps to ensure your account is tailored to support your operations effectively.

Here's how to set it up:

Step 1: Creating Your GoHighLevel Account

Before making any commitment, we recommend you test GoHighLevel for free in order to be sure it will work for your agency.

Luckily, you can get a 30-day free trial here.

To start, go to GoHighLevel.com/30-day-trial and you will be redirected to the page below.

Click on “30-Day Free Trial” and you will be asked basic information about your business, such as:

• Company Name
• Full Name
• Phone Number
• Email Address

Upon filling in everything, click on “Go To Step #2” where you will be asked to select the plan you want.

For now, you need to Select the GoHighLevel Unlimited Plan and you will be able to upgrade to the SaaS Mode once you sign up.

You will be asked to input your credit card details next – you will not be debited anything for now until the end of your trial.

After that, the next is, the onboarding process.

Step 2: GoHighLevel Onboarding

Once you finish the steps above, Go High Level will ask you some onboarding questions to ensure that your account is well set up.

Let’s take a look at them!

The first thing is to tell GoHighLevel more about your business, you would need to:

• Select the industry you operate in
• The primary purpose of using GoHighLevel
• The number of your customers
• And if you have a website

Supply the information based on what is right for you.

If anything isn’t clear to you now, select anything and continue because you can always change it later.

The next page will ask for your business address and billing information.

Then, you need to specify if you’re willing to resell GoHighLevel or not.

As the property manager that you are, you will be willing to resell GoHighLevel.

Just fill in the blank as you can see above and proceed to the next stage.

If you take a closer look at the image above, you will see that it’s asking you to select the tools you currently use.

Selecting the tools is going to keep you organized under one single dashboard.

So, select all that apply and proceed to the next stage.

So, the next stage will ask you to set up your password and a code will be sent to your email for email confirmation.

Input the code and I want to say congratulations, you have just set up your HighLevel account.

Now, you have access to your dashboard which looks like the image below.

Take a few minutes to familiarize yourself with the dashboard, as it’s the control hub where you’ll manage clients, workflows, and settings.

In the Settings menu, adjust key account details, including timezone, currency, and other preferences that fit your business requirements.

In addition, Assign user roles if you have team members who will be using the platform.

GoHighLevel lets you set permissions for different user roles, ensuring each team member has access to the tools they need.

Step 3: White Labeling for Your Brand

The White-Label feature in Go High Level allows you to resell everything GoHighLevel has to offer.

This is one of the most powerful features GoHighLevel for Property Management offers.

It allows you to brand the platform as your own.

It reinforces your business's professional image and strengthens client relationships by presenting GoHighLevel's tools as part of your agency’s offerings.

In order to set it up; click on “Reselling” while you are on your dashboard.

And you have the image below.

From here, you can resell everything GoHighLevel but they're some settings you need to change.

They include:

Configuring White Labeling Options

To set up white-labeling:

• Custom Logo and Branding

In the settings, replace GoHighLevel’s branding with your company logo and theme colors.

This gives clients a consistent experience that feels entirely aligned with your agency.

• Custom Domain Setup

Set up a custom domain (e.g., app.youragencyname.com) for your GoHighLevel platform.

This makes the platform feel like a seamless extension of your agency’s website.

• Email and SMS Sender ID

Configure your email and SMS settings with your agency’s sender ID or domain, ensuring that all client communication reflects your company brand.

Step 4: Setting Up Property Categories and Client Segmentation

Organize Properties

Create categories for the types of properties you manage (e.g., residential, commercial, vacation rentals).

This segmentation makes it easier to organize client data and automate specific campaigns.

Client Profiles

Add property owners, tenants, and prospects to the Contacts section, tagging each based on their role.

For instance, use tags like “Owner,” “Tenant,” or “Prospect” for better segmentation.

Step 5: Integrating Necessary Tools

Integrations

Connect GoHighLevel with other tools you use, such as property listing platforms, accounting software, or email marketing tools like MailChimp.

Phone Numbers and Emails

Set up dedicated business phone numbers and email addresses through GoHighLevel to handle tenant and property owner communications seamlessly.

By following these steps, you’ll have a solid foundation to manage properties, communicate with clients, and automate essential tasks using GoHighLevel.

Learn More: What is GoHighLevel? [A User Experience]

Automating Property Management Workflows

Automation is a game-changer for property managers, helping you save time, reduce errors, and focus on delivering excellent service.

With GoHighLevel, you can set up workflows to streamline key tasks in property management.

Automating Tenant Onboarding

Create an Onboarding Funnel

Use GoHighLevel’s funnel builder to design a step-by-step onboarding process.

This can include:

• Sending a welcome email with lease agreements and property policies.
• Sharing payment setup instructions, such as linking to online payment portals.
• Scheduling a move-in walkthrough using an integrated calendar.

Task Automation

Assign tasks to your team for each onboarding stage, such as key handovers or utility setup confirmations, and automate reminders to ensure deadlines are met.

Streamlining Maintenance Requests

• Maintenance Request Form: Build a custom form in GoHighLevel where tenants can submit maintenance requests. Include fields like property address, issue description, and urgency level.
• Automated Responses: Configure an automated response to acknowledge the request and provide an estimated resolution time.
• Workflow Assignment: Set up a workflow to assign the request to the appropriate team member or contractor and notify the tenant of the progress.

Property Marketing Campaigns

• Vacancy Alerts: Use email and SMS campaigns to notify prospective tenants of available properties. Include key details like rent price, location, and a link to schedule a viewing.
• Drip Campaigns: For long-term prospects, create automated drip campaigns to keep them engaged with regular updates about upcoming vacancies.

Rent Collection and Payment Tracking

• Payment Reminders: Automate monthly rent reminders through SMS or email. Include a link to your payment portal for easy access.
• Late Payment Follow-ups: Set triggers to automatically send follow-ups if rent isn’t received by the due date.

Performance Tracking and Reporting

• Property Reports: Automate the generation of monthly reports for property owners. Include key metrics like occupancy rates, rent collection, and maintenance costs.
• Task Completion Updates: Send automated updates to property owners on completed maintenance tasks or tenant turnover.

By leveraging GoHighLevel’s automation capabilities, you can reduce manual workloads, ensure consistent communication, and create a smoother experience for both tenants and property owners.

Enhancing Communication with Tenants and Property Owners

Clear and effective communication is vital for property management.

With GoHighLevel, you can centralize and automate communication to ensure everyone – tenants, property owners, and your team – is on the same page.

Managing Tenant Communication

Automated Messages

Set up automated messages for common scenarios like rent reminders, maintenance updates, and lease renewal notifications.

Centralized Inbox

Use GoHighLevel’s unified messaging platform to manage tenant inquiries across email, SMS, and other channels in one place.

This ensures no message is missed, even during busy periods.

Broadcast Notifications

Quickly send bulk updates to all tenants in a property or portfolio – for example, informing them about scheduled maintenance or policy changes.

Keeping Property Owners Informed

Monthly Updates

Use email campaigns to send owners detailed property performance updates. Include metrics like occupancy rates, rent collection, and maintenance expenses.

Quick Status Updates

Set up pre-designed SMS or email templates to provide real-time updates on urgent issues, such as major repairs or tenant move-outs.

Handling Dispute Resolution

Dedicated Channels

Use GoHighLevel to create dedicated workflows for disputes or complaints.

Automate acknowledgment messages and assign cases to the appropriate team members for resolution.

Follow-Up Tracking

Use task management to monitor the progress of disputes and ensure timely follow-ups, keeping both tenants and owners informed throughout the process.

Supporting Leasing and Renewals

Lease Renewal Campaigns

Automate reminders for upcoming lease renewals. Include options for tenants to accept, negotiate, or decline renewals, streamlining the process.

Vacancy Communication

For properties nearing lease expiry, use GoHighLevel’s email and SMS campaigns to notify property owners and begin the search for new tenants.

Integrating Feedback and Surveys

Tenant Feedback Surveys

After maintenance tasks or during lease renewal periods, send automated surveys to collect feedback. Use this data to improve tenant satisfaction.

Owner Feedback

Regularly gather input from property owners about the quality of your services and use their feedback to refine your processes.

By leveraging GoHighLevel for seamless communication, you can strengthen relationships with tenants and property owners, boost retention rates, and establish your agency as a trusted partner in property management.

Leveraging Automation for Property Management Tasks

Automation is a game-changer for property managers, helping you save time, reduce manual work, and improve accuracy in your daily operations.

GoHighLevel offers powerful automation tools to handle repetitive tasks, so you can focus on higher-value activities.

Automating Rent Collection

Payment Reminders

Use GoHighLevel to send automated SMS or email reminders to tenants before rent is due.

Late Payment Notifications

Set up workflows that trigger polite follow-ups for overdue payments, providing clear instructions on how to pay.

Payment Confirmation

Automate acknowledgment messages when payments are received, giving tenants peace of mind.

Maintenance Request Management

Online Request Forms

Create custom forms for tenants to report maintenance issues.

These forms can be embedded on your website or shared via email and SMS.

Automated Workflows

Assign maintenance requests to the appropriate team member or contractor automatically based on the type of request or property location.

Status Updates

Keep tenants informed with automated updates at every stage of the maintenance process, from requests received to tasks completed.

Lease Management

Lease Expiry Alerts

Set up notifications for both tenants and property owners about upcoming lease expirations, starting 60 or 90 days in advance.

Renewal Campaigns

Automate follow-ups with tenants to discuss renewal terms or confirm their plans to vacate.

Tenant Onboarding

Welcome Sequences

After a new tenant signs a lease, trigger an automated onboarding sequence that includes:

• A welcome email with key contact details and property rules.
• Instructions for setting up payment methods.
• A checklist for move-in day preparations.

Document Sharing

Use GoHighLevel’s file-sharing capabilities to send lease agreements, property guides, or any necessary documents securely.

Property Performance Reporting

Monthly Reports

Automatically generate and email performance reports to property owners, showcasing metrics like occupancy rates, rent collection, and maintenance costs.

Real-Time Updates

Enable property owners to access key updates through client portals, providing transparency and reducing the need for manual reporting.

Automating Marketing Campaigns

Filling Vacancies

Use GoHighLevel’s email and SMS campaigns to notify potential tenants about available properties. Include property details, photos, and a link to schedule tours.

Social Media Ads

Automate ad campaigns for properties on platforms like Facebook and Instagram, targeting specific demographics or locations.

By integrating automation into your property management workflow with GoHighLevel, you can handle essential tasks efficiently, reduce errors, and free up time to focus on growing your business.

Managing Communication with Tenants and Property Owners

Effective communication is the backbone of successful property management.

With GoHighLevel, you can streamline how you connect with tenants, property owners, and contractors, ensuring prompt and professional interactions.

Centralized Communication Hub

Unified Inbox

Use GoHighLevel’s inbox to consolidate all communications (email, SMS, social media, and voicemail) in one place.

This prevents missed messages and allows you to manage interactions efficiently.

Contact Segmentation

Organize tenants, property owners, and contractors into separate groups to tailor communication.

Tenant Communication

Rent-Related Messages

Automate reminders for rent due dates, late payment notices, and confirmation of payments received.

Maintenance Updates

Keep tenants informed with real-time updates on maintenance requests.

For example:

• “Your maintenance request for the HVAC system has been assigned to a technician.”
• “Your HVAC system has been repaired. Please let us know if further issues arise.”

Emergency Alerts

Use SMS to quickly notify tenants about urgent issues like water leaks or power outages.

Owner Communication

Performance Reports

Automate monthly or quarterly updates to property owners.

Reports can include metrics like occupancy rates, rent collection status, and maintenance expenses.

Approval Requests

Use GoHighLevel to send emails or text messages when owner approval is needed for repairs or upgrades.

Contractor Coordination

Work Assignments

Automatically notify contractors of assigned tasks with property details, tenant contact information, and deadlines.

Follow-Up Messages

Use automated reminders to ensure tasks are completed on time.

Enhancing Professionalism

Custom Templates

Create branded email and SMS templates for common communications like:

• Lease renewal reminders.
• Move-out instructions.
• Seasonal property updates (e.g., lawn care in summer, snow removal in winter).

Two-Way Communication

Enable tenants and property owners to respond directly to messages, fostering quick and seamless interaction.

24/7 Support Options

Chatbots

Set up automated chatbots to handle basic tenant queries, like how to submit a maintenance request or where to pay rent.

Voicemail Drop

Use this feature to leave pre-recorded messages for tenants or property owners, saving time while maintaining a personal touch.

Multi-Channel Communication

SMS and Email Campaigns

Send bulk updates or newsletters about property changes, community events, or important notices.

Social Media Messaging

Leverage integrations to communicate with prospective tenants or owners who reach out via social platforms.

By centralizing and automating communication through GoHighLevel, you can maintain clear, consistent, and timely interactions, improving satisfaction for both tenants and property owners.

Automating Tenant and Lease Management

One of the most time-consuming tasks in property management is keeping track of tenant details, leases, and compliance documents.

With GoHighLevel’s automation features, you can streamline and simplify these processes, saving you time and reducing the risk of errors.

Automating Lease Agreements and Renewals

Customizable Lease Templates

Create and store lease agreement templates within GoHighLevel. Automate lease generation for new tenants, making the process quick and easy.

• Example

Once a tenant is added, GoHighLevel can auto-fill their information into your lease agreement template, ready to send for signing.

Automatic Renewal Reminders

Set up automated email and SMS reminders to notify both you and tenants when leases are nearing their expiration.

Send out early reminders for renewals, reducing the chances of vacancies.

• Example

“Your lease for [Property Address] will expire in 30 days. Please contact us to discuss renewal options.”

Managing Tenant Details and Payment History

Tenant Database

Store important tenant information like contact details, lease dates, rent amounts, and payment history in a centralized database.

Tenant Profile Pages

Create detailed profiles for each tenant, making it easy to track interactions, payment history, and maintenance requests.

Payment Tracking and Automation

Automate rent collection by integrating payment gateways into GoHighLevel. Set up automatic reminders for rent payments and overdue notices.

• Example

“Your rent of $X is due in 3 days. Pay online now to avoid late fees.”

Use GoHighLevel to track when rent payments are received, making it easier to maintain accurate financial records.

Automating Lease Violation Notices and Eviction Process

Late Payment and Violation Reminders

Set automated alerts for overdue rent or lease violations, ensuring timely action.

Send reminders to tenants about late payments, along with any penalties.

• Example

“Your rent payment is 7 days overdue. Please make the payment immediately to avoid late fees.”

Eviction Notices

In cases where evictions are necessary, GoHighLevel can automatically generate and send eviction notices based on pre-configured templates.

This helps speed up the process while maintaining legal compliance.

• Example

“This is a formal notice that rent payment for [Property Address] is 30 days overdue.

Failure to pay within 5 days will result in eviction proceedings.”

Streamlining Maintenance Request Management

Automated Maintenance Requests

Set up an automated system for tenants to submit maintenance requests directly through email, SMS, or even a web form on your agency’s website.

• Example

“Please provide details of the issue (e.g., leaking faucet, broken appliance) and submit a photo for faster service.”

Maintenance Task Assignment

Once a request is received, GoHighLevel can automatically assign the task to the appropriate contractor or team member.

You can set deadlines and track the status of the request.

• Example

“Your maintenance request for [Property Address] has been assigned to [Contractor Name], and will be resolved by [Date].”

Automated Notifications

Tenants and contractors will receive automatic notifications about the status of their maintenance request.

• Example

“The issue at [Property Address] has been resolved. Please confirm if everything is in order.”

Lease Expiration and Move-Out Notifications

Move-Out Process Automation

Send automated move-out instructions and schedules to tenants when their lease is about to expire or if they are vacating the property.

• Example

“Your lease ends in 30 days. Please complete the following steps for a smooth move-out process.”

Security Deposit Reminders

Automate reminders about the security deposit return process for tenants who are moving out.

This ensures that tenants are aware of what to expect, reducing conflicts and confusion.

• Example

“Your security deposit for [Property Address] will be returned within 14 days, minus any deductions for damages.”

Compliance and Document Management

Document Storage

GoHighLevel allows you to securely store important property management documents, such as lease agreements, inspection reports, and tenant communications.

• Example

Upload signed lease agreements and maintenance receipts directly to the tenant’s profile for easy access.

Automated Compliance Reminders

Set up automatic reminders for key compliance dates, such as safety inspections or required tenant notices.

GoHighLevel can also alert you about necessary renewals for certifications or property licenses.

• Example

“Annual fire safety inspection due in 30 days. Schedule with the certified inspector today.”

By automating tenant and lease management with GoHighLevel, you can ensure that tasks are completed on time and with minimal manual effort.

Enhancing Tenant Communication with GoHighLevel

Effective communication is key to a successful property management operation.

GoHighLevel helps you streamline and automate tenant communication, ensuring that no message goes unnoticed and that tenants always feel informed and valued.

Automated Messaging and Notifications

SMS and Email Automation

GoHighLevel allows you to set up automated SMS and email messages for a wide range of tenant communication needs.

From reminders about rent due dates to important announcements, you can customize the messages to suit your tone and needs.

• Example

“Your rent of $X is due in 5 days. Click here to pay online.”

Automated Move-In/Move-Out Notifications

Automatically notify tenants when they move in or out of a property.

These messages can include important reminders or details about the move-in process, helping tenants feel prepared and confident.

• Example

“Welcome to your new home at [Property Address]. We are excited to have you! Your move-in is scheduled for [Date]. Here’s what you need to know.”

Maintenance Status Updates

Keep tenants in the loop with automated notifications about the status of their maintenance requests.

This ensures they feel informed and reduces the number of follow-up inquiries.

• Example

“Your maintenance request for [Property Address] has been completed. Please confirm if the issue has been resolved to your satisfaction.”

Drip Campaigns for Ongoing Engagement

Welcome Campaigns for New Tenants

Create automated drip campaigns for new tenants to guide them through the move-in process.

These campaigns can include helpful tips, community information, and maintenance procedures.

• Example

A series of emails or texts that guide new tenants through the first month of their lease, highlighting important details like how to pay rent, contact maintenance, and access amenities.

Lease Renewal Campaigns

Start a drip campaign months before the lease renewal date, reminding tenants of their lease end date, and offering options to renew.

This ensures you retain tenants and reduce the risk of vacancy.

• Example

“Your lease for [Property Address] is coming to an end in 60 days. Would you like to discuss renewal options?”

Community Engagement

Use drip campaigns to keep tenants engaged with the community and upcoming property events.

This helps build a sense of belonging and encourages tenants to stay longer.

• Example

“Join us for the upcoming community BBQ on [Date] at [Property Address]. It’s a great opportunity to meet your neighbors!”

Personalized Communication

Tenant Segmentation

With GoHighLevel, you can segment your tenant database based on various criteria, such as lease terms, payment history, or even personal preferences.

This allows you to send personalized messages that cater to the needs and preferences of each tenant group.

• Example

Sending personalized reminders to tenants who have a history of late payments, or offering special discounts or incentives to long-term tenants.

Customizable Templates

GoHighLevel offers customizable message templates, allowing you to craft tailored communications for different situations.

Whether you’re sending a maintenance update, lease renewal offer, or general announcement, you can ensure the message is professional and in line with your brand.

• Example

A “thank you” message after a tenant completes a maintenance request or a reminder about an upcoming inspection.

Tenant Portals and Self-Service Options

Tenant Portal

GoHighLevel can help you set up a tenant portal where tenants can easily access their lease information, pay rent, submit maintenance requests, and communicate with management.

This reduces the workload on your end while giving tenants the tools they need to manage their tenancy effectively.

• Example

Tenants can log into the portal to see their rent balance, submit maintenance requests, or download lease agreements, all in one place.

Self-Service Rent Payments

Make it easy for tenants to pay rent online through GoHighLevel’s integrated payment system.

Offer multiple payment options (credit card, bank transfer, etc.), and automate the receipt and confirmation process.

• Example

“Your rent payment of $X has been successfully processed. You can view your receipt and payment history anytime in your tenant portal.”

Communication Analytics

Track Communication Effectiveness

GoHighLevel provides you with analytics and reporting tools to track the success of your communications.

You can see how many emails were opened, how many tenants responded to your reminders, and the overall effectiveness of your messages.

• Example

“Out of 100 tenants, 80% opened the maintenance reminder email, and 60% followed the instructions to schedule an appointment.”

Adjust Based on Data

Use this data to optimize your communication strategies, improving tenant satisfaction and reducing the number of missed messages or delayed responses.

• Example

If you notice low engagement with one communication channel (e.g., emails), you can switch to SMS for better response rates.

By enhancing tenant communication with GoHighLevel, you can provide a more seamless and efficient experience for both property managers and tenants.

Managing Maintenance Requests and Issues with GoHighLevel

Efficiently managing maintenance requests is critical for property managers to ensure tenant satisfaction and prevent costly issues.

GoHighLevel makes it easy to streamline this process, reducing the workload on your team while ensuring timely responses and resolutions for tenants.

Here’s how you can use GoHighLevel to manage maintenance tasks effectively:

Automated Maintenance Request Submission

Online Submission Forms

Tenants can submit maintenance requests directly through your website or tenant portal, powered by GoHighLevel.

This ensures that all requests are tracked and logged in one central place, eliminating the need for manual entry and reducing human error.

• Example

A tenant submits a request through the portal to fix a leaking faucet.

The system automatically logs it in the system, notifies the maintenance team, and updates the tenant with progress.

Predefined Categories for Requests

You can set up categories for different types of maintenance issues (e.g., plumbing, electrical, HVAC).

This allows your team to prioritize and route the request to the appropriate team or contractor, streamlining the entire process.

• Example

If a tenant submits a request for a plumbing issue, it gets automatically categorized under “Plumbing” and routed to the plumber you have listed as a contact.

Automating Responses and Acknowledgments

Instant Acknowledgment

When a maintenance request is submitted.

GoHighLevel can automatically send an acknowledgment message to the tenant, letting them know their request has been received and is being processed.

• Example

“Thank you for your maintenance request. We’ve received your submission and will have a technician contact you shortly to schedule the necessary repairs.”

Estimated Time of Arrival (ETA) Notifications

As soon as the maintenance request is assigned to a team member, GoHighLevel can send automated messages with updates, including an estimated time of arrival (ETA) for the technician.

• Example

“Your maintenance request has been assigned to our technician, [Technician Name], and they will arrive at your property between 1:00 PM – 3:00 PM.”

Tracking and Updating Maintenance Status

Real-Time Status Updates

GoHighLevel allows you to send real-time updates to tenants regarding the status of their maintenance request.

This includes notifying them when the technician is on the way, when the work has been completed, and any follow-up instructions if necessary.

• Example

“The maintenance team has completed the repair for your request.

Please confirm that everything is to your satisfaction.”

Follow-Up Requests

After a maintenance task is completed, GoHighLevel allows you to automate follow-up requests to ensure the tenant is satisfied with the work done.

If there are any additional issues, the tenant can quickly submit another request.

• Example

“We hope the issue has been resolved to your satisfaction.

Please let us know if there’s anything else we can assist with.”

Integrating with Third-Party Vendors or Contractors

Vendor Coordination

GoHighLevel can help you communicate seamlessly with external contractors or vendors.

You can create workflows to notify them of new maintenance requests and assign tasks, ensuring everyone is on the same page.

• Example

Once a maintenance request is submitted, a workflow can automatically send an email or SMS to the contracted plumber with all the necessary details, allowing them to schedule and complete the work efficiently.

Tracking Vendor Performance

Keep track of the performance and availability of your contractors by logging completed jobs, tracking feedback from tenants, and rating vendors.

This helps you make data-driven decisions about which contractors to use in the future.

• Example

“We’ve tracked that your plumbing contractor completed 90% of jobs within the estimated time frame, making them a reliable partner for future work.”

Reporting and Analytics

Maintenance Performance Analytics

With GoHighLevel’s built-in analytics, you can track key performance metrics related to maintenance requests, including response times, job completion times, and tenant satisfaction ratings.

• Example

“The average time to complete a maintenance request for [Property Name] is 48 hours, with 85% tenant satisfaction.”

Improvement Insights

These analytics help you identify bottlenecks in your maintenance process and areas for improvement.

Whether it’s increasing response times or improving vendor efficiency, GoHighLevel provides the data to help you optimize your operations.

• Example

After analyzing the maintenance requests data, you notice that plumbing issues are taking longer than other types of maintenance.

You can adjust workflows or find faster plumbing contractors to improve service delivery.

Preventative Maintenance Management

Scheduled Maintenance Reminders

You can set up automated reminders for scheduled preventive maintenance tasks, such as HVAC inspections, fire alarm tests, or routine plumbing checks.

This helps ensure your properties remain in optimal condition and reduces the likelihood of unexpected repairs.

• Example

“Reminder: HVAC system inspection is due for [Property Address] on [Date]. Please ensure the technician is scheduled in advance.”

Recurring Maintenance Workflows

Set up recurring workflows for seasonal maintenance tasks, like winterizing pipes or servicing air conditioning units, to ensure that no preventative task is missed.

• Example

Every spring, GoHighLevel can automatically send out a request for an AC tune-up for all properties under management.

By using GoHighLevel to manage maintenance requests and issues, you’re improving both operational efficiency and tenant satisfaction.

Automating Communication with Tenants Using GoHighLevel

One of the most powerful features of GoHighLevel for property management is its ability to automate communication with tenants.

Effective communication is key to maintaining strong relationships with tenants and ensuring that their needs are addressed promptly.

Here's how you can take advantage of GoHighLevel's communication tools:

Automated Welcome Messages for New Tenants

Setup

When a new tenant moves in, you can automate welcome emails or text messages that provide important information such as move-in instructions, property guidelines, and contact details for emergencies.

• Example

“Welcome to your new home at [Property Name]! Your move-in date is confirmed for [Date].

Please remember to check in with the leasing office for your key and parking instructions. We’re here if you need anything.”

• Benefit

This not only saves you time, but it also ensures that all tenants receive the same important information in a timely manner, reducing confusion and providing a seamless move-in experience.

Automated Rent Reminders and Payment Notifications

Setup

Set up automated reminders for rent payments, lease renewals, and upcoming deadlines.

GoHighLevel allows you to send SMS, email, or voicemail messages to remind tenants about their rent due dates or lease renewal options.

• Example

“Reminder: Your rent payment for [Property Name] is due in 3 days. Please log in to your tenant portal to make a payment.”

• Benefit

Automated reminders can help ensure timely payments and reduce the need for manual follow-up.

Plus, tenants are more likely to remember important dates, which helps avoid late fees or misunderstandings.

Automated Maintenance Request Updates

Setup

When a maintenance request is submitted, GoHighLevel can automatically send confirmation and status update messages to the tenant.

You can set up workflows to notify tenants when a technician is on their way or when the work is complete.

• Example

“Your maintenance request for a leaking faucet has been assigned to a technician.

They will be at your property between 1:00 PM and 3:00 PM today.”

• Benefit

Tenants appreciate real-time updates about the status of their maintenance requests.

It reduces the number of calls or messages they send to your team, allowing your staff to focus on other tasks.

Automated Lease Renewal Reminders

Setup

Set up automated reminders to notify tenants when their lease is nearing renewal.

You can also include personalized renewal offers or options to upgrade or transfer to a different property.

• Example

“Your lease for [Property Name] is up for renewal in 30 days.

Would you like to discuss your renewal options or schedule a tour of other available units?”

• Benefit

This helps avoid missed opportunities for lease renewals and gives tenants enough time to decide whether they want to stay or explore other options.

It also reduces manual tracking of lease dates.

Automated Tenant Surveys for Feedback

Setup

After a maintenance request, move-in, or any other major event, set up automated follow-up surveys that request feedback from your tenants.

GoHighLevel integrates with survey tools that allow you to collect ratings and comments about your services.

• Example

“We hope you’re enjoying your new home! Please take a moment to complete our move-in survey to help us improve our services.”

• Benefit

Collecting feedback allows you to continuously improve your property management practices and identify areas where your team might need additional training or resources.

Plus, happy tenants are more likely to recommend your property to others.

Automated Emergency Alerts and Notifications

Setup

In case of emergency situations like power outages, plumbing issues, or severe weather warnings, you can send out mass automated alerts to all affected tenants.

This ensures that everyone is informed immediately and knows what steps to take.

• Example

“Emergency Alert: Due to the ongoing storm, water service will be interrupted from 12:00 PM to 4:00 PM. Please take necessary precautions and stay safe.”

• Benefit

Automating emergency communications ensures that critical information reaches tenants quickly, reducing the number of inquiries you receive and helping tenants take appropriate action in a timely manner.

Automated Move-Out and Lease Termination Notices

Setup

When a tenant’s lease is ending or they’re moving out, GoHighLevel can automatically send them move-out reminders, inspection scheduling notices, and lease termination agreements.

• Example

“Your lease for [Property Name] is ending on [Date].

Please schedule a move-out inspection with the management office at your earliest convenience.”

• Benefit

This automation streamlines the move-out process, ensuring that tenants are aware of their responsibilities and providing you with enough time to prepare the property for new tenants.

Automated Rent Collection Reminders

Setup

Rent collection can be automated via SMS or email reminders that include payment links.

GoHighLevel can also send reminders for late payments, along with any late fees that apply.

• Example

“Reminder: Your rent payment for [Property Name] is due on [Date]. Click here to pay now: [Link]”

• Benefit

This reduces the likelihood of late payments, making rent collection more efficient.

Automated reminders ensure tenants always know when their payment is due, which helps maintain a steady cash flow for your property management business.

Automated Marketing Campaigns for Vacant Properties

Setup

If you have vacant properties, GoHighLevel allows you to run automated marketing campaigns that reach potential tenants. You can send emails or texts to prospects who have expressed interest or are on your waiting list.

• Example

“We have a new vacancy at [Property Name]! Check out our latest listing and schedule a tour: [Link]”

• Benefit

Automated marketing ensures that your vacancies get attention quickly, helping you fill units faster and reducing the time properties stay vacant.

Automating Tenant Communication for Legal Compliance

Setup

Use GoHighLevel to automate notices and reminders that are required by law, such as eviction notices, late payment warnings, or renewal notifications.

You can ensure that these communications are sent on time and track that they were delivered.

• Example

“Your rent payment was due on [Date] and is now considered late.

Please make the payment within the next 5 days to avoid further action.”

• Benefit

Automating legally required communication helps you stay compliant with tenant laws, reduces legal risks, and ensures you meet deadlines.

By using GoHighLevel to automate communication with tenants, you save time, improve efficiency, and ensure that your tenants are always in the loop. Automation helps you stay organized, build better relationships with tenants, and reduce the chances of missed opportunities or misunderstandings.

Tracking and Analyzing Property Management Performance

Tracking and analyzing your property management performance is crucial to improving efficiency, ensuring tenant satisfaction, and maintaining profitability.

With GoHighLevel, you can easily monitor key metrics, automate reporting, and optimize your processes.

Key Performance Indicators (KPIs) for Property Management

Start by defining the KPIs that matter most for your property management goals.

These might include:

• Occupancy Rates: Track the percentage of units occupied versus vacant. GoHighLevel allows you to set reminders to follow up with potential tenants.

• Tenant Satisfaction: Measure tenant feedback, rent payment timeliness, and service request responses.

• Maintenance Requests: Monitor the number of requests, response time, and resolutions.

• Revenue Tracking: Keep tabs on rent payments, late fees, and overall revenue from your properties.

Using GoHighLevel for Analytics

• Dashboards: Customize your dashboard to track all relevant KPIs in one place. This gives you a snapshot of how your properties are performing at any given time.

• Automated Reports: Set up automated reports that track your properties' performance metrics, and have them delivered to you weekly or monthly.

• Performance Alerts: GoHighLevel can trigger alerts if certain KPIs fall below your desired thresholds, so you can act swiftly to resolve issues.

By effectively tracking and analyzing your property management performance, you ensure that every action you take moves you closer to your goals.

GoHighLevel for Property Management – FAQs